Problem: After I re-installed SysAid, old service
requests were all gone.
Solution: When I re-installed SysAid, I created a new
database named 'SysAid'. But I saw that there were two databases within MS SQL
Server Management Studio. One was 'SysAid', the other 'SysAid_cics'. I knew
that our former database name was 'SysAid_cics'. I changed the database name in
'Program Files\SysAid Server\root\WEB-INF\conf\ServerConf.xml' from SysAid into
SysAid_cics. Problem is gone.
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